Workplace Communication
From Wikipedia, the free encyclopedia
Workplace communication is the process
of exchanging information, both verbal and non-verbal, within an organization.
An organization may consist of employees from different parts of the society.
In order to unite the activities of all employees, communication is crucial.
Communicating necessary information to the entire workforce becomes necessary.
Effective workplace communication ensures that all the organizational
objectives are achieved.
The following are the 4 factors influencing workplace
communication:
§
Method of communication:
Different people absorb information in different ways. To
make sure that the information conveyed is understood by all, the method used
for communication needs to be simple and clear. When presenting vital
information, using pictures will make way for easy understanding. Preferring two-way communication is considered best for
communicating. Adequate importance can be given for discussion, questions and
clarifications.
§
Content:
The content of the information plays a major role in
workplace communication. The level of detail must be according to the grasping
capacity of the audience. Giving too much detail may get the audience bored and
too little detail won’t make them involved. Use of jargon while communicating is not
considered good for effective workplace communication.
§
Frequency:
While formal workplace communication that is done too rarely
or too often is not good for an organization, frequent informal workplace
communication has its benefits. A perfect
balance is required for the proper functioning of an organization. Information
must be communicated as and when required rather than holding unnecessary
meetings frequently. At the same time crucial information must not be held till
the last hour or day, instead they have to be communicated as early as possible
to get the employees in tune with the objectives of the organization.
§
Skills:
Getting the message across efficiently depends on the skills of the
communicator such as presentation skills, group facilitation skills and written
communication skills. Successful communication also depends upon the capacity
of the employees to understand the information. This requires providing the
employees some basic financial literacy like financial statements, sales,
profitability, etc.Source: Wikipedia, the free encyclopedia