HR manager has a tricky job to manage. She needs to meet and
work with people who are being hired and also with those being fired. She
also needs to talk to unhappy employees and talk her way around complex
situations. To excel at her work, she needs to have following skills.
Attentive listener
A good HR manager is expected to handle
difficulties and problems between employees at work and she will be
required to listen to the problems with a sympathetic but objective
ear. The need to be an attentive listener is very important. An HR manager
makes sure that she gives her complete attention to the employees during
meetings and discussions.
Fairness and firmness
HR managers are the key liaison between
employees. She should remain unbiased while resolving issues. She represents
her company and she should be transparent in her dealings. Firmness is
required so that the softness is not taken for granted. She should be firm in
her dealings with a soft approach.
Commitment
Commitment to her projects and work is
important. If a manager is committed she will be able to pull her team
forward in trying times. She holds a vision for the collective team and moves
a team closer to the end result.
Being Human
Employees like managers who are human and who
don’t take advantage of their authority. Now that doesn’t mean that HR managers
have to be good with all at all times but, she should know how to deal
with her employees in a more prudent way.
Motivational
This quality is required for keeping employees
happy and satisfactory. The HR manager should be well versed with her
employee’s interests, needs, hopes, desires and values without
which adequate motivation is impossible.
Other than these qualities, HR managers must
also posses certain skills such as:
Intelligence: This includes skills to
communicate, articulate and understand. A
good command over language, ability to draft policies etc.
Educational Skills: HR manager
must possess these learning and teaching skills as she has to learn and
teach her subordinates about organizational growth, structure and mode
of development.
Discriminating skills: HR mangers
should be able to discriminate between right or wrong, just or unjust and
merit or demerit.
Executing skills: HR managers
should be able to execute issues with speed and accuracy. She should be
able to set standards of performance, coordinates and control.
In order to maintain the environment where
people can share the vision, know the goals, understand their roles and can
take full responsibility of their actions, HR managers must be skillful
and qualitative.
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