Types of Work Performance Problems
Quantity of work (untimely completion, limited production)
- Poor prioritizing, timing, scheduling
- Lost time
- Lateness, absenteeism, leaving without permission
- Excessive visiting, phone use, break time, use of the Internet
- Misuse of sick leave
- Slow response to work requests, untimely completion of assignments
- Preventable accidents
Quality of work (failure to meet quality standards)
- Inaccuracies, errors
- Failure to meet expectations for product quality, cost or service
- Customer/client dissatisfaction
- Spoilage and/or waste of materials
- Inappropriate or poor work methods
Work Behaviors Which Result in Performance Problems
Inappropriate behaviors (often referred to as "poor attitude")
- Negativism, lack of cooperation, hostility
- Failure or refusal to follow instructions
- Unwillingness to take responsibility ("passing the buck")
- Insubordination
- Power games
Resistance to change
- Unwillingness, refusal or inability to update skills
- Resistance to policy, procedure, work method changes
- Lack of flexibility in response to problems
Inappropriate interpersonal relations
- Inappropriate communication style: over-aggressive, passive
- Impatient, inconsiderate, argumentative
- Destructive humor, sarcasm, horseplay, fighting
- Inappropriate conflict with others ? customers, coworkers, supervisors
Inappropriate physical behavior
- Smoking, eating, drinking in inappropriate places
- Sleeping on the job
- Alcohol or drug use
- Problems with personal hygiene
- Threatening, hostile, or intimidating behaviors
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