Resources for Managing Conflict
by Sherrie Scott, Demand Media
Conflict in business is often
unavoidable. People are different and along with those differences come varying
perspectives on how work should be done. Slight differences of opinion can
sometimes develop into a major war if efforts are not made to identify and
alleviate potential problems. Businesses must effectively utilize available
resources to manage conflict to support a successful working environment.
Employee Handbook
Employee handbooks are a useful
resource in managing conflict. Handbooks include a list of bylaws and company
rules that are established to protect employee rights and manage company
expectations. This document provides management teams with specific procedures
for managing inter-office conflict and/or the inappropriate behavior of
employees. Employee handbooks offer supervisors a method of handling
differences professionally and efficiently, and also helps
company’s avoid possible employment law violations.
Human Resources Department
A company’s human
resources department is an ideal resource to aid in managing conflict. Human
resource specialists are trained in many areas and are skilled at handling
conflicts that arise between employees, clients and outside contractors. Human
resources professionals are often involved in dispute resolution and require
considerable experience in managing agreements between all levels of an
organization.
Focus Groups
Client and employee focus groups are an
effective method of managing conflict. Focus groups allow individuals with a
common interest to come together and discuss issues that affect their
environment and well-being. Employers that utilize focus groups and sincerely
consider the feedback they receive as a result have a better opportunity to
manage conflict before it becomes a problem.
Open-Door Policy
Businesses that practice an open-door
policy can often circumvent conflict and other inconsistencies within the
organization. Open door policies allow clients and employees the opportunity to
address any concerns they may have openly and without any pressure. Suggestion
boxes are a common resource used to receive opinions and criticisms regarding
business practices before they escalate into quarrels between parties.
Training And Development
Conflict can arise due to a lack of
understanding between parties regarding a given duty or task. Streamlining
training efforts so that all business associates are on the same page as far as
expectations go is often the key to avoiding these types of conflicts.
Developing best practices that simplify business expectations and ensuring the
compliance of team members and clients can help curtail conflict and encourage
harmony within an organization.
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