CUSTOMER SERVICE - The Truth About Achieving High Standard of Customer Service

THE TRUTH ABOUT ACHIEVING
HIGH STANDARD OF CUSTOMER SERVICE

Try Answering These Questions Sincerely
●  Why do customer complaint?
●  Why the same complaint repeating?
●  Why a 5 star service provider received the same complaint as the 2
     star?
●  How many meetings you had in addressing customer service
     problems?
●  How many loyal customers do you have? And how many had left you
     and never return?
●  Are your employees aware of common courtesy?
●  Do they practice common courtesy?
●  Do your employees understand what a customer wants?
●  How do you train your employees? And how you monitor their
     performance?
●  Do you know what your employee feels about your organization?
●  Are your employees working happily?
●  Do your systems motivate your people?
●  re your control strategies giving you the desired outcomes? Are they
     sustainable?
●  Can a weak organization culture provide excellent customer service?
●  Can a poorly trained employee provide excellent service?
●  Can leaders which spent most of their time in the office have an
     excellent team?

These are some examples of common issue which service providers are facing and spending so much time in identifying and settling and repeating the whole effort from time to time.

In settling problems, we must treat the root causes and not the symptoms. To begin with, we must first define the issue into two components clearly and specifically and work on them as follows:

Internal Issues
1.   Conduct a survey on how the employees feel about the company.
2.   Assess how the team communicates.
3.   Assess how you handle employee complaints.
4.   Assess what and how you train your employees.
5.   Assess how you monitor performance.

External Issues
1.   Conduct a survey on how your customer feels about your services.
2.   Assess how you handle customer complaints.
3.   Identify the common complaints made by your customers.
4.   Identify the root causes of the complaints.
5.   Treat the root causes of the weaknesses.

What next?
Contact TRANS MANAGEMENT CONSULTANTS for a discussion on “Customer Service Coaching” program.

Email : admin@transmgt.com

Tel : +6014-7048875 (Faudzil Harun)