CUSTOMER SERVICE - The 5 Important Elements of Customer Care

THE 5 IMPORTANT ELEMENTS OF CUSTOMER CARE

I like to introduce "Cares" as the standard set for Great Customer Service : 

C ourteous

A ttentive

R espectful

E nthusiastic

S afe

1.  COURTEOUS

     ● Be polite when we communicate.
     ● Be friendly and welcoming.
     ● Acknowledge customer by name, title or role.
     ● Introduce ourselves by name, title and role.
     ● Speak in the most courteous manner to customer.

2.  ATTENTIVE

     ● Attend to customer immediately.
     ● Offer customer reasonable assistance as far as is practicable.
     ● Make the customer understand how your system works.
     ● Answer all questions.
     ● Apologize immediate for any delays or discrepancies.

3.  RESPECTFUL

     ● Treat customer as important people.
     ● Respect differences in culture, belief and age.
     ● Protect the confidentiality of customer information.
     ● Demonstrate your respect to customer through behavior and words.

4.  ENTHUSIASTIC     
     ● Provide assistance in any means.
     ● Be helpful and work as a team.
     ● Acknowledge contribution to excellent customer service.
     ● Contribute to a positive and harmony working environment.     

     ● Be timely and meet deadlines.

5.  SAFE

     ● Practice good personal hygiene and grooming.
     ● Maintain clean and safe environment.
     ● Promote safety and health at work.
     ● Acknowledge emergency preparedness.
     ● Maintain emergency equipment in good condition.
     ● Plan your emergency drills and drill your plan from time to time.